Frequently Asked Questions

Answer: You can proceed with the booking via our partner booking sites or you can call us directly. An advance is required to secure your booking.

If your stay is within the next 7 days, then 100% advance is required. If your stay is more than 7 days away, then 70% deposit is required now and the remaining 30% is due 7 days before arrival.

Answer: A refundable security deposit of INR 5000 cash per room is collected on arrival, and returned upon check-out subject to room inspection.

Answer: Any rental amount paid is strictly non-refundable. We will not be able to refund any money once the booking is confirmed. Please make sure that your dates are confirmed before you do the booking with us. If you are staying at the resort and need to leave early, the rental fee is only refundable if we get another booking for the same amount for the same period.

We recommend that you take holiday insurance to cover the expenses incurred for cancelling your trip such as sickness, injury, or death of you, a family member, or a travelling companion.

Answer: The number of people including children should be mentioned at the time of the booking. Extra guests will strictly not be entertained on arrival within the premises. Only photographic government issued IDs(physical ids) will be acceptable with full address. PAN cards will not be accepted.

1.1- For Indian Nationals (i.e. Indian Passport holders). Original IDs must be carried by each member staying at the villa. We accept the following types of ID (passport , election card, driving license), these must be issued by the Government of India and contain a photo of the guest.

1.2-For Foreign Nationals (i.e Non-Indian Passport holders including OCI and NRI holders) 2 items are required, Passport photocopy, visa photocopy. Original IDs must be carried by each member staying at the Resort. Only passports are accepted as a form of ID. The number of people including children should be mentioned at the time of the booking. Extra guests will strictly not be entertained on arrival within the premises.

Answer: We are confident that our prices are very reasonable in terms of our service, location, facilities and quality of accommodations that we provide. The pictures of the rooms displayed on this website are a true representative of the property you will be staying at. All our properties are well maintained, clean and tidy. Please note that we are offering luxury not budget accommodations and we would like to ensure our guests enjoy the comfort associated with luxury accommodations. Please read our Google reviews and judge for yourself.

Answer: NO. It’s not possible. Once the booking is confirmed for 'X' number of people, no reduction in the price will be accepted if the number of individuals decreases. WHY? Firstly we give preference to bookings with a higher number of guests. Secondly, if you book a resort which is based on double occupancy (like our rooms are) and you cancel the room booking, you would not receive any refund. We follow the same policy.

Answer: This is strictly not acceptable by us. The number of people including children should be mentioned at the time of the booking. If the number of guests increases after you have confirmed the booking please let us know asap and we can see if we can accommodate you prior to your arrival. Please note we will not exceed the maximum occupancy of the rooms.

Extra guest will strictly not be entertained on arrival within the premises. We request you to make alternative arrangement for the extra guest before entering our resort and to avoid disappointment. If we find out that extra individuals are staying at the resort without our knowledge, or your disclosure, your full security deposit will be forfeited without discussion and any differences in rent will have to be paid accordingly. We will collect the charge for additional guest when required.

Answer: Credit cards are not accepted at the moment. However, we will bring Credit Card facility very soon.

Answer: All pending rental fees are due 7 days before your arrival date.

If the booking is a walk in, then 100% of the rental fee is due on check-in.

The INR 5000 Security Deposit must be handed over to the front desk in Cash (we do not accept any other mode) on arrival during registration.

Please note the management has right to refuse admission inside the resort if you do not comply with the rules which were mentioned to you via email or what's ap message before doing the booking.

Answer: Sorry it is not possible. We are looking for guests who are serious about their booking with us. We do not want to miss out on potential guests who are willing to pay 100% payment towards the service we provide. All rental amount is due 7 days before arrival and is non-refundable, so please ensure you are 100% sure before making your booking.

Answer: Each guest is provided with a towel. Our standard policy is to change your bed linen and towels every forth day of your stay and again at check-out. If you would like your linens or towels changed sooner, we will gladly do so.

SAVE OUR PLANET - Our resort is themed under the 'Go-Green' and 'Eco-Firendly' and we believe it is important to save our vital limited resources. Most of the travelers who stay in our rooms reuse their towels at least once during their stay. This saves of lots of water, and prevent detergent from being released into the environment. Thank you for your consideration.

Answer: Daily housekeeping service is available between 11 am to 5 pm. At Elite resort, Housekeeping service is based on the request. Hence, you need to inform at front-desk if you want your room to be cleaned for your continious stay.

Answer: 80% of hotels and guest houses have a standard check-in time at 1pm and check out at 11am. We also strictly follow the same rule. By deviating from these timings, we are blocking a potential booking for the next/ previous day which can affect our business. We want all transitions of check-ins/ check-outs to be smooth. So please accept this timing before you confirm the booking.

If you want a very early morning check-in and late evening check-out you will have to pay full nights price for the next/previous day. Please understand from our business point of view.

An extra cost of INR 500 per hour is applicable for check-outs not done by 11am. This is to ensure that the next guests are not kept waiting at the reception while you have exceed your time limit of check-out. We are very strict on this as we have made it clear to you from day one.

Answer: You must inform our staff 24 hours in advance about your correct check-out time. The respective housekeeper will be called to check full inventory at the room during your check-out. If anything is missing or damaged, one has to pay for it. At the 11th hour or for short notice we will not able to provide you a quick service as our team/staff would not be available.

If you do not give us sufficient time, your security deposit will not be returned on that day but will be refunded within 12 hour to your Gpay number you provide, after we check the full room inventory and everything in the room should be in the same condition it was given.

Answer: Please take good care of the Key given to you on arrival. If the key is lost, INR 7,500 charge is applicable. We need to change the door lock and also get a carpenter to do the job. This is done to ensure the room is secure for our next guest staying at our resort. The keys must be given to the Front Desk during check-out.

Answer: As we only rent to one group of people at a time, we only provide one set of key. This also decreases the probability of losing the keys and increases security.

Answer: Each room has a maximum occupancy which is clearly mentioned on the website. We can’t exceed this maximum occupancy even if you are willing to adjust as it affects our service.

Answer: Despite our unconditional love for pets, we are aware that many of our guests don’t share our love. Therefore, we do not service pets at our Resort.

Answer: Once the room has been inspected and we check that everything is in order, no damage and all bills have been settled, then the Front Desk will return your security deposit to you during check-out.

Answer: Strictly depends on the request: The decorator should not damage any items. Decoration must be done using a tape which will not leave any marks. If any damages are done to the wall we will charge you full price towards fixing + one full day's rent + service charges + our time spent repairing it.

We don't entertain cake cuttings inside the rooms. You can utilize our Balcony, sit-out area or Terrace with prior permisioon for the same.

Answer: No. All our guest rooms are strictly non-smoking. We request you not to smoke in the bedrooms. We have large sitout space where you can enjoy smoking, please ask for an ash tray and dispose of your cigarette buds in the bins provided.

Answer: If you damage/dirty/break anything at the Resort you have to fix it or pay for it. Please note upon check-out we need the rooms retuned to us in the same condition it was given to you so we can provide the same service for the next guest. If any item is broken/ damaged, the guest has to pay for the item. If any linen/ towels are stained, we request the guest to either clean the stains before checkout or pay us the full price of a new towel.

Answer: All these facilities are within 1 to 4 KM radius from Elite resort. Elite resort is the right place to visit all the important sightseeing places and for your comfortable stay in a secure gated community.